difficult conversations

The other day I felt a great wave of relief. I’d spent weeks planning a tough meeting for a client, and, thank goodness, it went well. Strangers came together as stakeholders in a new change management initiative. People laughed, made agreements, and started new relationships. I felt relieved – no, pretty good – as I was collecting notes, markers, and flip charts. Then one of the participants, an … [Read more...] about Overcoming silent deference